Terms & Conditions

Operator

Pingly is operated by John Hosking as a sole trader in Australia.

Acceptance

By creating an account or using Pingly, you agree to the Terms, Privacy Policy, Community Guidelines and Safety Policy.

Eligibility

• Be at least 18 years old
• Provide accurate information
• Have authority to create the account
• Comply with applicable laws

Account Security

• Keeping login details secure
• Activity conducted through their account
• Reporting unauthorised access
• Maintaining accurate profile information

Platform Role

Pingly provides technology that helps players discover, communicate with and arrange pickleball activities with other users.

Pingly does not organise, operate, supervise or control user-created sessions unless Pingly specifically identifies an event as an official Pingly event.

Pingly does not guarantee:

• Player identity
• Skill rating
• Attendance
• Behaviour
• Session quality
• Venue availability
• Safety
• Compatibility between players

Hosting Sessions

• Providing accurate session details
• Confirming court access
• Communicating changes
• Setting appropriate skill levels
• Treating participants respectfully
• Complying with venue rules
• Cancelling sessions promptly where necessary

Joining Sessions

• Reviewing session details
• Choosing suitable skill levels
• Arriving on time
• Cancelling attendance when unable to attend
• Following host and venue instructions
• Playing within their physical ability

User Conduct

• Harassment
• Discrimination
• Threats
• Bullying
• Hate speech
• Sexual harassment
• Unwanted advances
• Impersonation
• Fraud
• Spam
• Illegal activity
• False profiles
• Misleading ratings
• Sharing harmful content
• Encouraging unsafe conduct

Messaging

• Harassment
• Spam
• Commercial solicitation
• Scams
• Explicit material
• Threats
• Sharing another person's private information

User Content

You retain ownership of your content but grant Pingly a licence to host, display and process it for operating the service. This includes profile images, bios, session descriptions, messages, reviews and uploaded media.

You must have the right to upload all content you submit.

Blocking and Reporting

You may block or report another user. Pingly may review profile data, messages, sessions, previous reports and relevant account activity.

Pingly may take action without disclosing all internal moderation information.

Subscriptions

• Premium features may require payment
• Prices are shown before purchase
• Subscriptions may renew automatically
• Cancellation is managed through Apple, Google or the relevant payment provider
• Deleting the app does not cancel a subscription
• Deleting an account may not automatically cancel an app-store subscription
• Users must cancel through their app-store subscription settings

Refunds

Refunds are handled according to Apple App Store policies, Google Play policies, and Australian Consumer Law where applicable.

Intellectual Property

Pingly owns or licenses its brand name, logos, product design, interface, software, website content and marketing material.

You may not copy, sell, reverse-engineer or commercially exploit the service.

Safety and Assumption of Risk

Sport and meeting people in person involve risk. You are responsible for:

• Assessing their fitness
• Choosing safe venues
• Following venue rules
• Exercising judgement
• Leaving unsafe situations
• Seeking medical advice where needed

Limitation of Liability

To the maximum extent permitted by law, Pingly is not responsible for:

• Personal injury
• Property damage
• Missed sessions
• User disputes
• Venue issues
• Travel costs
• Player conduct
• Reliance on profile information
• Losses caused by third-party services

Rights that cannot lawfully be excluded under Australian Consumer Law are not excluded.

Suspension and Termination

Pingly may warn users, restrict features, remove content, suspend accounts or permanently ban accounts. Reasons may include:

• Safety concerns
• Repeated reports
• Fraud
• Harassment
• Illegal activity
• Breaches of policy

Account Deletion

You may delete your account, but deleting an account does not remove obligations already incurred.

Changes to the Service

Features, prices and availability may change over time.

Governing Law

The Terms are governed by the laws of Queensland, Australia, subject to any mandatory consumer protections.

Contact

john@pingly.com.au